Returns and Refunds Policy for Lifecard Official LLC

Effective Date: January 01 2022

At Lifecard Official LLC, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns and Refunds Policy below for details on how to initiate a return or refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must request a return within 30 days of receiving your order.
  • Condition: The item must be unused, in the same condition you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase must be provided.

Please note that certain items, such as customized or special order products, may not be eligible for return. Please contact our customer service team for further information.

2. Non-Returnable Items

Certain types of items are exempt from being returned:

  • Perishable goods (e.g., food, flowers)
  • Downloadable software products
  • Personal care items (e.g., beauty products)
  • Gift cards
  • Sale items

For safety and hygiene reasons, we cannot accept returns of any used or opened items in these categories.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@lifecardofficial.com with your order number and reason for the return.
  2. Prepare Your Package: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
  3. Ship the Item: We will provide you with a return shipping label and instructions on where to send the item. You are responsible for paying the return shipping costs unless the return is due to our error.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • Approval: If your return is approved, we will process the refund to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
  • Exchanges: If you need to exchange an item for the same product, please let us know, and we will be happy to assist.

5. Late or Missing Refunds

If you have not received your refund after the specified timeframe, please follow these steps:

  1. Check Your Bank Account: Sometimes refunds take time to be processed by your bank.
  2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@lifecardofficial.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lifecardofficial.com with a description of the issue and photos if possible. We will work with you to resolve the problem as quickly as possible.

7. International Returns

For international orders, please note:

  • Customs Duties and Taxes: Any customs duties, taxes, or fees are non-refundable.
  • Shipping Costs: You are responsible for the cost of shipping returns internationally unless the item was damaged or defective upon arrival.

8. Contact Information

For any questions or concerns regarding our Returns and Refunds Policy, please contact us:

We value your feedback and are here to ensure a smooth and satisfactory experience with Lifecard Official LLC.